If I ran the world...

So I have spent about 5 hours over the past 4 months dealing with inept, incompetent morons at Verizon. I got their Fios TV service, that isn't too bad, we have had issues with the DVR receiver but overall, we are satisfied with the service. The problem has been with the billing and the way that they set up the account, apparently they did it wrong and the promotion that we got when we signed up doesn't exist anymore and not one of the 15+ people that I talked to (I might be exaggerating a little bit but I am pissed) couldn't figure out how to fix it. Finally, when I decided that after spending my entire lunch break getting transferred to every department that exists at Verizon without anyone knowing what to do, I was going to cancel service after work. So I called and I got the customer retention department, THIS IS THE GOLD MINE!!!!! They put their best customer service reps in this department. If they would just integrate these people into the customer service department to train the other idiots how to do their job, I wouldn't have gotten to this point. Nevertheless, I didn't cancel my service, damn that guy was good :) Maybe I will just say I want to cancel my service every time that I have a problem in the future, they sure get it fixed in a hurry!